Elcor Warranty
Policy
We manufacture to ISO standards and we stand behind every product we make. Our warranty covers manufacturing defects across the full Elcor product range — with clear terms, no fine-print surprises.
Warranty by Product Category
Warranty periods vary by product category and reflect our confidence in the quality and durability of each product type.
Electric & Motorized Screens
Comprehensive warranty on motor unit, remote receiver, fabric tensioning mechanism, and casing.
- Motor and drive mechanism defects
- Remote control receiver failure
- Fabric surface manufacturing defects
- Housing and frame integrity
Fixed Frame Screens
Covers frame structure, fabric attachment system, and surface material against manufacturing defects.
- Frame weld and joint integrity
- Fabric surface defects (colour, texture)
- Velvet border adhesion
- Corner block and tensioning system
Interactive Flat Panel Displays
Panel, touch system, and electronics covered. Extended warranties and AMC available for purchase.
- Display panel defects (dead pixels, backlight)
- Touch sensor malfunction
- Internal electronics failure
- Port and connector defects
Video Wall Systems
Each LCD/LED panel and the mounting frame system carry individual warranty coverage.
- Individual panel display defects
- Backlight and LED driver failure
- Mounting frame structural integrity
- Controller unit hardware defects
Stands, Mounts & Accessories
Structural and mechanical warranty on all mounting hardware and motorized accessories.
- Weld and structural integrity
- Motor and lift mechanism
- Locking and adjustment systems
- Cable management components
Cables & Passive Components
Limited coverage on cables, splitters, and passive signal distribution components.
- Connector and crimp integrity
- Signal conductor defects
- Shielding and jacket integrity
- DOA (Dead On Arrival) replacements
What Is and Isn't Covered
✓ Covered by Warranty
- Manufacturing defects in materials or workmanship
- Component failures under normal use conditions
- Electrical or electronic defects not caused by misuse
- Motor and mechanism failures (motorized products)
- Premature fabric degradation (not due to UV/cleaning)
- Dead-on-arrival (DOA) products
- Labour costs for in-warranty repairs
- Replacement parts for covered defects
— Not Covered (Chargeable)
- Normal wear and tear over time
- Scratches, dents, or cosmetic damage after delivery
- Screen fabric damage due to improper cleaning
- Issues arising from incorrect installation (non-Elcor installers)
- Power surge damage (ensure proper surge protection)
- Damage from water, moisture, or extreme temperatures
- Image burn-in on display panels from static content
- Consumables (bulbs, fuses, batteries)
✕ Warranty Void if —
- Product has been modified or tampered with
- Serial number label removed or defaced
- Unauthorised repair attempts
- Physical damage caused by accident or misuse
- Product used outside its specified voltage range
- Warranty period has expired
- Proof of purchase (invoice) cannot be provided
How to Make a Warranty Claim
The warranty claim process is straightforward. Here's what happens from first contact to resolution.
Contact Support
Call, WhatsApp, or email our support team describing the defect with photos or video.
Provide Invoice
Share your original purchase invoice and product serial number to verify warranty eligibility.
Remote Diagnosis
Our technical team will attempt to resolve the issue remotely or confirm an on-site visit is needed.
Assessment Visit
A certified technician inspects the product and confirms whether the defect is warranty-covered.
Repair or Replace
We repair or replace the defective product or component at no cost within the warranty period.
