After-Sales Support
That Actually Works
Our relationship with you doesn't end at delivery. Elcor's after-sales support team is available across multiple channels to keep your AV systems performing at peak — for years to come.
Choose Your Support Channel
Whether you need an immediate answer or a scheduled on-site visit, we have a support path for every situation.
Phone Support
Speak directly with a trained AV technician for live troubleshooting and guidance on any Elcor product.
WhatsApp Support
Send photos, videos, or messages for fast remote diagnosis. Our team responds within 2 hours during business hours.
Email Support
For detailed queries, installation documentation requests, or warranty claims — email our support team with full issue history.
On-Site Service
When remote support isn't enough, our certified technician will visit your location for diagnosis and repair.
Remote Diagnostics
For networked AV and interactive displays, our team can perform remote access diagnostics and software fixes.
Online Service Ticket
Log a formal service ticket via our online form. Track status, upload photos, and receive updates by SMS and email.
Support Response SLA
We are committed to transparent response targets — here's what to expect when you raise a support request.
| Issue Severity | Description | First Response | Resolution Target | Status |
|---|---|---|---|---|
| Critical | Complete system failure, non-functional product | Within 2 hours | 24–48 hours | Priority |
| High | Major feature not working (motor, touch, image) | Within 4 hours | 48–72 hours | Urgent |
| Medium | Degraded performance, minor malfunction | Within 8 hours | 3–5 business days | Standard |
| Low | How-to queries, adjustment requests, training | Within 24 hours | 5–7 business days | Routine |
| Warranty Claim | Manufacturing defect within warranty period | Within 4 hours | 7–14 business days | Covered |
* SLA targets apply during business hours (Mon–Sat, 9am–7pm IST). Remote locations may require additional transit time for on-site visits.
Pan-India Support Network
With a direct team in major metros and authorised service partners across India, Elcor provides consistent on-site support wherever you are.
Frequently Asked Support Questions
