Privacy Policy

Elcor Screen (“we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit elcorscreen.com or contact us for products and services.

By using our website, you agree to the terms described in this policy.

1. Information We Collect

We may collect the following types of information:

a) Information You Provide Directly

Name, email address, phone number, and company name when you fill out a contact, enquiry, or service request form
Billing and shipping address when placing an order
Messages, feedback, or correspondence you send us

b) Information Collected Automatically

IP address, browser type, operating system, and referring URLs
Pages visited, time spent on pages, and click behaviour via cookies and analytics tools
Device identifiers and location data (city/region level only)

c) Information from Third Parties

Data from Google Analytics, Meta Pixel, or similar analytics and advertising platforms you interact with on our site

2. How We Use Your Information

We use the information we collect to:

Respond to your enquiries, quote requests, and service requests
Process orders and arrange delivery or installation
Send order confirmations, invoices, and service updates
Provide after-sales support and warranty services
Send promotional communications (only where you have opted in)
Improve our website, products, and customer experience
Comply with legal obligations and resolve disputes

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies — required for the website to function correctly
Analytics cookies — help us understand how visitors interact with our site (e.g. Google Analytics)
Marketing cookies — used to show relevant advertisements on third-party platforms

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

Logistics and delivery partners — to fulfil and deliver your order
Installation and service teams — to schedule and carry out on-site work
Payment processors — to securely handle transactions
IT and software service providers — who operate our website, CRM, or communication tools, under strict confidentiality agreements
Legal and regulatory authorities — where required by law or court order

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws. Order and transaction records may be retained for up to 7 years for accounting and legal compliance purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure. We encourage you not to share sensitive information through unsecured channels.

7. Your Rights

Subject to applicable law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (subject to legal obligations)
Opt out of marketing communications at any time
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@elcorscreen.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.